Shipping
Shipping rates are calculated at checkout based on your delivery address.
Orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location.
Returns & Exchanges
All sales are final.
We do not accept returns or exchanges for change of mind.
Faulty Items
If your Séréne bag arrives faulty or damaged, please contact us within 14 days of delivery.
We will offer a repair, replacement, or full refund as per Australian Consumer Law. Return shipping for faulty items is covered by Séréne.
How to Report a Fault
Please email info@serenecollections.com.au with your order number, photos, and a brief description. We’ll take care of the rest.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.