Do you ship Australia wide?
Yes. We ship to all Australian addresses.
Shipping rates are calculated at checkout and orders are processed within 1-2 business days. Delivery typically takes 3-7 business days
How will my bag arrive?
Your Séréne bag will arrive in a signature dust bag and custom Séréne boxing, ready to gift or keep.
What’s included with my bag?
Each Séréne bag arrives in a signature dust bag and custom Séréne boxing. It also includes a detachable long strap so you can wear it as a top-handle or crossbody.
What materials is The Serene Muse made from?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I care for my Séréne bag?
To keep your bag beautiful, avoid contact with water, oils, perfumes, and sharp objects. Store in the dust bag when not in use.
Can I return or exchange my order?
All sales are final. We do not accept returns or exchanges for change of mind.
We do accept returns for faulty items within 14 days of delivery. Please email info@serene.com with photos and your order number. Return shipping for faulty items is covered by us.
What if my item arrives damaged or faulty?
Please contact us within 14 days. We will arrange a repair, replacement, or refund as per Australian Consumer Law.
Do you offer Afterpay or payment plans?
Not yet, but we accept all major cards and PayPal.
How can I contact you?
We’d love to hear from you. Email us at info@serenecollections.com.au and we’ll reply within 24 hours.